Administrative Staff

Barbara Klassen

Executive Director

Barbara has over 25 years leadership experience in health care. Her healthcare career started as a front-line paramedic, and quickly moved to leadership roles in Emergency Medical Services, Family Health Team and her past role as the Trauma Program Manager for Hamilton Health Sciences Regional Trauma Centre. Barbara has a MA in Leadership from the University of Guelph. She has a keen interest and experience in system development, quality improvement and access to care.

Anne completed RN training in England and worked in ER, Gyne and med/surg before completing Midwifery training. She worked as a Midwife in Halifax, England until being recruited to work in Toronto, Canada, where she worked at St Joseph’s Hospital prior to joining the Federal Government. Anne completed Outpost Nurse training at Dalhousie University and worked on isolated reserves in Northern Ontario. After, she moved to Sioux Lookout, Ontario to work as a Zone Nursing Officer, managing all the nursing stations and staff in her zone. From there she moved to Halifax, Nova Scotia, where she worked predominantly in ER. She moved back to Ontario in 2004 and worked in ER and Primary Care in Dunnville. Anne has worked for the Haldimand Family Health Team since 2006, taking on the role of Clinical Lead in 2018.

Anne Loshuk

Clinical Lead

Urslin has several years of experience as an IT professional, and has coordinated and implemented projects in manufacturing, banking and health care industries.  In her current role as a Quality Improvement Decision Support Specialist (QIDSS), she supports Family Health Teams using OSCAR EMR.  Based on the QIDSS framework which assumes that having and using data is a useful strategy to improve performance, her work is highly focused on facilitating the use and understanding of data to plan and implement clinical change through change management and quality improvement. In her spare time she likes working on home improvement DIY projects and decorating cakes.

Urslin Fevrier-Thomas

Quality Improvement Decision

Support Specialist

Sue Merritt is our self-employed part-time accountant for the Haldimand Family Health Team.  Sue is in our office 2 to 3 days per week to handle our bookkeeping needs. Sue has over 25 years of accounting and taxation experience from the manufacturing, service, small business and now healthcare industries. A graduate of the Business Admin and Accounting Program from Mohawk College, Fennel Campus.  Sue was born and raised in the rural area of neighbouring West Lincoln and has been a proud resident of Haldimand County since 2000.

Sue Merritt


Lisa Carusello has been with the Haldimand Family Health Team since 2006. Lisa worked at the Hagersville site for 13 years in the Front Receptionist role and has most recently transferred back to her hometown of Caledonia to work at the team's 245 Argyle Street South clinic as Front Office Administrator. 

Lisa Carusello

Medical Receptionist

Kim has been working with the Haldimand Family Health Team for over ten years as a receptionist at the Dunnville site. During this time, she has enjoyed working with a great team that she believes serves the Haldimand community well - working with the Interdisciplinary Professionals is something she values, as it underscores the importance of team work in health care. Born and raised in Dunnville, she continues to reside here with her family. 

Kim Hillmer

Medical Receptionist

Tia is a recent graduate from the program Office Administration offered through Mohawk College and also a graduate from the program Health Care Office Assistant offered through Fanshawe College. Between programs she gave birth to her baby boy who is now a toddler and her biggest supporter. She works for the Haldimand Family Health Team as a casual receptionist with 2 years of educated experience behind her. Outside of work she loves spending time with her family, friends and taking her son on long walks! She looks forward to learning more about the healthcare field from my peers.

Tia Porter

Medical Receptionist